Return And Refund Policy

At snugtailorness, we aim to provide a clear and fair return and refund process for all customers. This policy applies to all products, including the Pet Hair Pro, QuickDry Pet, and MistGroom Series.在PleayPets，我们的目标是为所有客户提供一个明确和公平的退货和退款流程。此政策适用于所有产品，包括宠物美发专业，快干宠物，和MistGroom系列。

1. Inspection Upon Delivery1. 交货检验

Please check your order as soon as it is delivered. If you receive an item that is damaged, defective, or incorrect, contact us within 48 hours at support@snugtailorness.com订单一送到，请马上查收。如果您收到损坏、有缺陷或不正确的物品，请在48小时内通过support@pleaypets.com与我们联系 with relevant details and photos. This allows us to review the issue and provide a suitable solution.有相关的细节和照片。这使我们能够审查问题并提供合适的解决方案。

 

2. Return Eligibility 2. 返回资格

We accept returns within 30 days of delivery. To qualify for a return:交货后30天内我们接受退货。退税：有资格获得退税：

 

  • The item must be unused and in its original condition该物品必须未使用过，并保持其原始状态
  • All original packaging and tags must be included所有原始包装和标签必须包括在内
  • Proof of purchase (order confirmation or receipt) is required需要购买证明（订单确认或收据）

Items that do not meet these conditions may not be eligible for a refund.不符合这些条件的物品可能没有资格获得退款。

3. Return Authorization Process3. 退货授权流程

All returns must be approved before being sent back:所有退货必须经批准后方可退回：

 

  • Contact us at support@snugtailorness.com to request a return联系我们support@pleaypets.com ；要求退货
  • Once approved, you will receive return instructions and the return address一旦批准，您将收到退货说明和退货地址
  • Returns sent without prior authorization may not be accepted未经事先授权的退货将不被接受

4. Return Shipping Responsibility4. 退货运输责任

  • If the return is due to a defective product or an error on our part, we will cover the return shipping cost如果退货是由于产品有缺陷或我们的错误，我们将支付退货的运费
  • If the return is due to personal preference, the customer is responsible for return shipping fees如果退货是由于个人喜好，客户负责退货运费
  • Original shipping fees (if applicable) are non-refundable原始运费（如适用）不予退还

5. Non-Returnable Items 5. 不能归还物品

The following items are not eligible for return:以下物品不能退货：

 

  • Used or damaged items not caused by manufacturing defects使用或损坏的物品不是由于制造缺陷造成的
  • Final sale or clearance items最后出售或清仓物品
  • Customized or personalized products (if applicable)定制或个性化产品（如适用）

6. EU 14-Day Right of Withdrawal6. 欧盟14天退欧权

Customers located in the European Union have the right to cancel or return their order within 14 days of receipt, provided the item remains unused and in original condition.位于欧盟的客户有权在收到订单后14天内取消或退回订单，前提是该物品未使用并保持原始状态。

 

7. Refund Process 7. 退款流程

After we receive and inspect the returned item:我们收到并检查退货后：

 

  • Approved refunds will be issued to the original payment method经批准的退款将按原付款方式发放
  • Processing may take up to 10 business days处理可能需要10个工作日
  • Additional time (3–5 business days) may be required by your bank or payment provider您的银行或付款提供商可能会要求额外的时间（3&ndash；5个工作日）

8. Contact Information 8. 联系信息

For any return or refund inquiries, please contact us:如有任何退货或退款查询，请联络我们：

 

Email: support@snugtailorness.com电子邮件:support@pleaypets.com

Phone: +1 (626) 341-1793电话：1 (218)413-2971

 

Company Information 公司信息

Legal Entity: Avisontek Technology Co., Limited  法律实体：A Fish Counseling LLC

Registered Address: Flat P, 4/F, Lladro Centre, 72 Hoi Yuen Road, Kwun Tong, Kowloon, Hong Kong注册地址：New Burlington House， 1709 Lagoon Ave Apt 3, Minneapolis, MN 55408-1887， USA

 

snugtailorness is committed to handling all requests in a clear, reasonable, and timely manner.PleayPets致力于以清晰、合理和及时的方式处理所有请求。