FAQS
Frequently Asked Questions (FAQ)常见问题（FAQ）
Welcome to our FAQ page! Here you'll find answers to common questions. If you can't find what you're looking for, please don't hesitate to contact us at support@snugtailorness.com with your Order Number and Order Email so we can help you out!欢迎来到我们的FAQ页面！在这里你可以找到常见问题的答案。如果您找不到您想要的，请不要犹豫，通过support@snugtailorness.com ；与我们联系，并提供您的订单号和订单邮箱 ；以便我们帮助您！
Ordering & Payments 订购和付款
Q: How do I apply a discount code?问：我如何申请折扣代码？ To apply your discount code, follow these steps:要应用折扣代码，请按照以下步骤操作：
To apply your discount code during checkout using either PayPal or a credit/debit card, please follow the steps below:要在使用PayPal或信用卡/借记卡结账时应用折扣代码，请遵循以下步骤：
1. Select the product you wish to purchase and click "Add to Cart."1.选择您想购买的商品，点击“添加到购物车”。
2. In your cart, click "PAY WITH DEBIT/CREDIT CARD" to proceed to checkout. (For both PayPal and credit card payments.)在您的购物车中，点击“用借记卡/信用卡支付”进行结账。（PayPal和信用卡支付都适用。）
● On mobile: Tap "Show order summary", then enter your discount code.●手机端：点击“显示订单摘要”，然后输入您的折扣代码。
● On desktop: Enter your discount code in the field on the right side of the page.●桌面：在页面右侧的字段中输入您的折扣代码。
3. After applying the code, continue with your payment using either PayPal or by entering your credit card details.应用代码后，继续使用PayPal或输入您的信用卡详细信息进行支付。
Q: What payment methods do you accept?问：你们接受哪些付款方式？ We accept a wide range of secure payment options:我们接受多种安全付款方式：
● PayPal ●,贝宝
● Visa, MasterCard, American Express (AE), Diner’s Club●Visa信用卡、万事达信用卡、美国运通信用卡、diner&s Club信用卡
● Most major debit/credit cards●大多数主要的借记卡/信用卡
● Apple Pay & Google Pay●Apple Pay &；谷歌Pay
Q: How much is the shipping fee?问：运费是多少？ Our standard shipping fee is typically USD $5.99 for worldwide delivery. The final rate may vary based on your location and any active promotions. You will always see the exact shipping cost clearly displayed at checkout before completing your purchase.我们的标准运费通常是5.99美元的全球送货。最终价格可能会根据您的位置和任何活跃的促销活动而有所不同。在完成购买之前，您将始终看到准确的运费清楚地显示在结账处。
Shipping & Delivery 运输和交付
Q: Do you offer international shipping?问：你们提供国际航运服务吗？ Yes, we ship worldwide! We are an international company with fulfillment centers around the globe. To ensure the fastest delivery, our logistics team will ship your order from the nearest available warehouse based on your location.是的，我们在世界各地发货！我们是一家国际公司，在全球设有履行中心。为了确保最快的交货，我们的物流团队将根据您的位置从最近的可用仓库运送您的订单。
Q: How long does shipping take? Our estimated delivery time is 10–20 business days after your order has been processed and shipped.问：发货需要多长时间？我们预计发货时间是在您的订单处理和发货后的10 - 20个工作日。
Q: How can I track my order? Once your order ships, you'll receive a confirmation email with a tracking number. You can use this number to track your shipment on a universal tracking site like parcelsapp.com/en/问：我如何跟踪我的订单？一旦您的订单发货，您将收到一封带有跟踪号的确认电子邮件。您可以使用这个号码来跟踪您的货物在一个通用的跟踪网站，如parcelsapp.com/en/
Q: Why isn’t my tracking information updating?问：为什么我的追踪信息没有更新？ Please allow up to 24-48 hours after receiving your shipping confirmation for the tracking system to reflect new updates. It's normal for a package to go a few days without an update while in transit between carrier hubs.请允许多达24-48小时后收到您的航运确认跟踪系统，以反映新的更新。一个软件包在运营商枢纽之间的运输过程中，几天没有更新是正常的。
Q: I only received part of my order. Why?问：我只收到了一部分订单。为什么? If your order includes multiple items, they may be dispatched in separate packages from different warehouses to get to you faster. Each package will have its own unique tracking number, which will be sent to your email.如果您的订单包含多个项目，它们可能会从不同的仓库以单独的包裹发送，以更快地到达您的手中。每个包裹都有自己独特的跟踪号，将发送到您的电子邮件中。
Order Modifications & Cancellations订单修改和取消
Q: Can I change my shipping address, name, or phone number? This is extremely time-sensitive. Please contact us immediately at support@snugtailorness.com with the subject line "Urgent: Address Change".问：我可以更改送货地址、姓名或电话号码吗？这对时间非常敏感。请立即通过support@stayll.com ；与我们联系，邮件主题注明“紧急：地址变更”。
In your email, please include:在您的邮件中，请包括：
● Your Order Number (e.g., 090SHOP-112938)●您的订单号（例如：090SHOP-112938）
● Your Order Email ●您的订单电子邮件
● The complete and correct shipping information●完整、正确的发货信息
We will do our best to update your order if it has not yet been processed. If the order has already shipped, we are unable to make changes, and we recommend contacting the courier directly.如果您的订单尚未处理，我们将尽力更新。如果订单已经发货，我们无法更改，建议直接联系快递。
Q: Can I change the items in my order (e.g., size, color, quantity)? This is also very time-sensitive. Please email us right away at support@snugtailorness.com with the subject line "Urgent: Order Change".问：我可以更改订单中的项目（如尺寸、颜色、数量）吗？这也是非常具有时效性的。请立即发邮件至support@stayll.com ；并注明“紧急：订单变更”。
In your email, please include:在您的邮件中，请包括：
● Your Order Number (e.g., 090SHOP-112938)●您的订单号（例如：090SHOP-112938）
● Your Order Email ●您的订单电子邮件
● The specific change you would like to make●你想做的具体改变
We can only accommodate your request if your order has not yet reached the fulfillment stage. This window is often very short.如果您的订单尚未达到履行阶段，我们只能满足您的要求。这个窗口期通常很短。
Q: Can I cancel my order?问：我可以取消订单吗？ If your order has not yet been dispatched, we can process a cancellation. Please note that a small handling fee may apply. If your order has already shipped, it cannot be canceled.如果您的订单尚未发出，我们可以处理取消。请注意，可能会收取少量手续费。如果您的订单已经发货，则无法取消。
Post-Delivery Issues 产后的问题
Q: My order arrived damaged. What should I do? A: We sincerely apologize. Please email us at support@snugtailorness.com with the following, and we will assist you right away:问：我订的货到达时损坏了。我该怎么办？ A：我们真诚地道歉。请发送以下邮件至support@stayll.com ；我们将立即为您提供帮助：
● Your Order Number (e.g., 090SHOP-112938) and Order Email您的订单号（例如：090SHOP-112938）和订单邮箱
● Photos or a video showing the damaged item(s)●损坏物品的照片或视频
● A photo of the shipping label on the package●包裹上的运输标签照片
Q: What if I believe my item has a quality issue or defect? A: We take product quality very seriously and we're sorry that your item didn't meet our standards. Please email us at support@snugtailorness.com so we can make it right. In your email, please provide:问：如果我认为我的产品有质量问题或缺陷怎么办？答：我们对产品质量非常重视，很抱歉你的产品不符合我们的标准。请发邮件至support@stayll.com ；以便我们更正。请在邮件中提供：
● Your Order Number (e.g., 090SHOP-112938) and Order Email您的订单号（例如：090SHOP-112938）和订单邮箱
● A clear description of the quality issue●对质量问题的清晰描述
● Photos or a short video that clearly shows the defect●清晰显示缺陷的照片或短视频
Q: I received the wrong item or am missing an item. What should I do? A: We are very sorry for the error. Please email us at support@snugtailorness.com so we can resolve this for you. Include in your email:问：我收到了错误的项目或少了一个项目。A：我们为这个错误感到非常抱歉。请发邮件至support@stayll.com ；以便我们为您解决这个问题。在你的邮件中包括：
● Your Order Number (e.g., 090SHOP-112938) and Order Email您的订单号（例如：090SHOP-112938）和订单邮箱
● Your Order Email ●您的订单电子邮件
● A photo or video of the incorrect item received (or a list of the missing items)●收到错误物品的照片或视频（或缺失物品清单）
Account & Communication 客户与沟通
Q: I didn’t receive an order confirmation email. What should I do? First, please check your spam or junk folder. If it's still not there, contact us at support@snugtailorness.com with the email address you believe you used at checkout, and we will find your order and resend the confirmation.问：我没有收到订单确认邮件。我该怎么办？首先，请检查您的垃圾邮件或垃圾文件夹。如果仍然没有，请通过support@stayll.com ；与我们联系，并使用您认为在结账时使用的电子邮件地址，我们将找到您的订单并重新发送确认。
Q: I haven’t received my tracking number yet. What should I do?问：我还没有收到我的快递单号。我该怎么办？ Tracking numbers are typically sent 1–2 business days after your order is processed. If it has been longer than this, please check your spam folder first, then contact us for an update.跟踪号码通常在您的订单处理后1 - 2个工作日发送。如果时间超过这个时间，请先检查您的垃圾邮件文件夹，然后联系我们更新。